Frequently asked questions

You can place an order yourself on our website, or you can contact us for help putting your order together.

We ask for a small deposit to reserve your equipment; we can figure the rest out later.

Tell us what you want and we'll see if we can get it for you to save you some time.

As a new business, we're always looking to expand our inventory, so your event would be a great reason to do just that

In order to keep our pricing transparent and to let our clients pick exactly what they want, we've chosen to offer our rental items individually. (Our rental software doesn't make it easy to make packages anyway!)

That said, we try our best to make sure our prices are competitive with other companies' package pricing. If you see a better price somewhere else but really want to work with us, let us know and we'll consider match their price.

Since we're in charge here, we can give discounts for any reason we like! It doesn't hurt to ask.

If you help people for a living, are planning an event when it's really hot outside, can pay in full a long time before your event, or just want to shoot your shot and ask for a discount, please feel free to contact us after placing your order and paying the deposit. We're very generous people, but don't have unlimited time and energy to spend on people just shopping around.

For large or important events, or any event during our busy season (October through May), you should place your order as soon as possible since popular equipment and dates get booked well in advance.

If you don't know all of the details quite yet, that's fine! Place an order for whatever you know you need and we can always make changes later.

Whichever you prefer! 

You can pick up your order for free from our location in Tempe, near Southern Ave. and Priest Dr.

Or, you can have us bring it to you for a fee based on the size of your order and where your event is. We've helped with events in Tempe, Mesa, Apache Junction, Ahwatukee, Chandler, Gilbert, Queen Creek, Laveen, Phoenix, Scottsdale, Paradise Valley, Glendale, Peoria, and Flagstaff.

For client pickup, the minimum order is $20. For deliveries, the minimum order is $40 for small deliveries or $80 for large deliveries.

If your order is smaller than this, please contact us and we'll see what we can do for you!

For most of our inventory, our standard delivery includes driveway/porch drop-off only.

If you'd like help setting up, tearing down, or need your order dropped off somewhere else, please contact us to discuss any associated fees.

Minor damage and wear are expected and just part of doing business. Lost or significantly damaged items, on the other hand, may incur repair or replacement fees.

If you're super worried that something might go wrong, ask about our damage waiver that covers accidental damages.

Officially, all payments are non-refundable, but we're not in this industry to take advantage of people.

We understand that life happens, so please just keep an open line of communication, and we'll do everything we can to work with you.

You can reach us directly (not a call center) by call/text at (928) 599-4275, and we'll get back to you as soon as we can!